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These Terms & Conditions set out the general rules for using Hello Fortune and its services. By registering an account or using our website, you agree to these terms. We have written them in plain language and kept the legal detail high-level; specific policies, such as our bonus terms and privacy policy, are provided separately.
In these Terms & Conditions, “Hello Fortune”, “we”, “us” and “our” refer to the operator of this website and its services. “You”, “your”, “player” and “account holder” refer to any person who registers an account or uses the website. “Account” means the personal player account you open with us; “website” means hellofortune.com together with any associated mobile or application access; “services” means the games, betting products, promotions and related features we make available; and “content” means all material published on the website. Words in the singular include the plural and vice versa, and section headings are provided for convenience only and do not affect the interpretation of these terms.
By registering an account, accessing the website or using any of our services, you confirm that you have read, understood and agree to be bound by these Terms & Conditions, together with any policies referred to in them, including our Privacy Policy, our bonus terms and any game-specific rules. If you do not accept these terms, you should not open an account or use the services. These terms form a legally binding agreement between you and Hello Fortune, and we recommend that you save or print a copy for your records. Where a translated version of these terms is provided for convenience and a conflict arises, the English version prevails.
You must be at least 18 years old, or of the legal gambling age in your country if that is higher, to open an account and play. Our services are not available in every jurisdiction, and it is your responsibility to ensure that online gambling is legal where you live before you register or play.
Each player may hold one account only. You agree to provide accurate, up-to-date information when you register and to keep your login details confidential. To comply with our licence and anti-money-laundering obligations, we may ask you to verify your identity (KYC) before processing withdrawals. Accounts found to be duplicated, fraudulent or opened with false information may be suspended or closed.
You may fund your account using the payment methods shown in the cashier, and withdraw your balance subject to any applicable limits and verification. We process withdrawals as quickly as possible, and funds are generally returned to the payment method used to deposit where possible. Details of methods, limits and timings are available in the cashier and our payments information.
Any bonus or promotion you take part in is governed by its own terms together with our general bonus rules, including wagering requirements, maximum bets and expiry periods. We reserve the right to withdraw or amend a promotion, and to remove bonus funds obtained through misuse or abuse of an offer.
We are committed to responsible gambling. You can set deposit, loss and session limits, take a time-out, or self-exclude at any time from your account. Our services are intended as entertainment, and we encourage you to play within your means.
You agree to use the website lawfully and not to disrupt its operation, attempt to gain unauthorised access, or use automated systems to collect data or gain an unfair advantage. The content on our site — including text, graphics and software — is protected by intellectual-property rights and may not be copied or reused without permission.
We provide our services with reasonable care but cannot guarantee that the website will always be uninterrupted or error-free. To the extent permitted by law, we are not liable for indirect or consequential losses arising from the use of, or inability to use, our services. Nothing in these terms limits any rights you have that cannot be excluded under applicable law.
As a licensed operator, we are required to verify the identity, age and, where appropriate, the source of funds of our players. We may, at any time, ask you to provide documentation such as a valid photo ID, proof of address, proof of payment or additional information, and we may suspend or limit account activity until verification is completed to our satisfaction. You warrant that all information and documents you provide are true, current and complete, and you agree to update them promptly if they change. We may also carry out checks with third-party verification and fraud-prevention providers in accordance with our Privacy Policy and applicable law.
You may deposit funds into your account using the payment methods made available in the cashier. All deposits must be made from a payment instrument registered in your own name; we do not permit deposits made on behalf of, or using the funds of, third parties, and we reserve the right to request evidence of ownership of any payment method used. Your account is not a bank account, does not accrue interest, and is not covered by any deposit-guarantee scheme. We reserve the right to apply reasonable checks to prevent the use of an account purely for the transfer of funds rather than genuine play.
Withdrawal requests are subject to successful identity verification and to any applicable minimum and maximum limits, which are shown in the cashier and our payments information. We aim to process withdrawals promptly and, where possible, return funds to the payment method used to deposit. We may apply a pending or reversal period during which you can cancel a withdrawal; once processing has begun, the request can no longer be reversed. We reserve the right to withhold, delay or cancel a withdrawal where we suspect fraud, bonus abuse, a breach of these terms, or where verification remains incomplete.
If your account shows no login, deposit, wager or withdrawal activity for a continuous period, we may classify it as inactive and, after a longer period, as dormant, in line with our licence conditions. We may attempt to contact you using your registered details and, where permitted, apply a reasonable administrative fee to dormant accounts. Any remaining balance in a dormant account will be handled in accordance with applicable law and our procedures. You may reactivate an inactive account by logging in and, where necessary, completing verification.
You agree to use our services honestly and for personal entertainment only. The following are strictly prohibited: opening or controlling more than one account; colluding with other players; using bots, scripts, automated software or any external device to gain an advantage; exploiting a fault, loophole or error in a game or in our systems; and engaging in any form of fraud, chargeback abuse or money laundering. Where we determine, acting reasonably, that such conduct has occurred, we may void the relevant bets and winnings, forfeit bonuses, suspend or close the account, and report the matter to the relevant authorities.
We take care to operate our services accurately, but errors can occur. In the event of an obvious error, a mispricing, or a technical malfunction affecting a game, bet, payout, bonus, or the display of odds or balances, we reserve the right to void the affected transaction and to correct the error, even after a game has been completed. A malfunction voids all related plays and pays. Where an amount is credited to your account in error, that amount remains our property and will be removed from your balance or reclaimed, and you agree to notify us if you become aware of such an error.
We operate systems and controls designed to prevent money laundering and the financing of illegal activity, and we comply with our regulatory obligations in this area. We may monitor transactions, request information about the source of your funds, delay or refuse transactions, and report suspicious activity to the competent authorities, in some cases without prior notice to you where the law requires. Providing false information, or attempting to use our services for any unlawful purpose, is a serious breach of these terms and may result in the closure of your account.
If you are unhappy with any aspect of our service, please contact our support team first, providing your account details and a clear description of the issue, so that we have the opportunity to resolve it. If a complaint cannot be resolved directly, it may be escalated in accordance with the dispute-resolution procedures of our licensing framework. We maintain records of relevant transactions and communications, which will be used to help resolve any dispute fairly and in line with applicable rules.
All content on the website — including text, graphics, logos, trademarks, game titles, software and design — is owned by us or our licensors and is protected by intellectual-property laws. You are granted a limited, personal, non-transferable and revocable licence to use the website for its intended purpose. You may not copy, distribute, modify, reverse-engineer or commercially exploit any part of the website or its content without our prior written consent, nor use the website in any way that could damage, disable, overburden or impair our services.
To the extent permitted by applicable law, you agree to indemnify and hold harmless Hello Fortune, together with its officers, employees, suppliers and partners, from and against any claims, demands, losses, liabilities and reasonable costs arising out of your breach of these terms, your misuse of the services, or your violation of any law or the rights of a third party.
We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, war, civil unrest, industrial action, failures of telecommunications or internet networks, cyber-attacks, power outages, or the acts or orders of any government or regulatory authority.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision. You may not assign or transfer your rights or obligations under these terms without our prior consent, while we may assign ours to an affiliated company or successor. These terms, together with the policies referred to in them, constitute the entire agreement between you and us regarding your use of the services and supersede any prior understanding.
We may update these terms from time to time to reflect changes in our services or the law. The current version published on our website applies, and we encourage you to read it periodically. These terms are governed by the laws applicable to our Curaçao licence, without affecting any mandatory consumer protections available to you locally.
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