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Your privacy matters to us. This Privacy Policy explains, in plain language, what information Hello Fortune collects, how we use it and the choices you have. We keep the detail high-level here; where required, more specific information is provided at the point we collect your data.
Hello Fortune is the controller responsible for the personal data processed through this website. This policy applies to the personal data we collect when you visit hellofortune.com, register an account, use our games and services, contact our support team, or interact with our marketing. It should be read together with our Terms & Conditions and any specific notices we may provide at the time we collect your information. By registering an account or using our services, you acknowledge that your personal data will be handled as described in this policy.
We collect the information needed to provide a safe, compliant gaming service. This includes:
We use your information to open and manage your account, process payments, deliver and improve our games and services, personalise your experience, prevent fraud and money laundering, comply with our licence and legal obligations, and — where you have agreed — send you promotional messages. You can opt out of marketing at any time.
Like most websites, we use cookies and similar technologies to keep the site working, remember your preferences, and understand how our pages are used. You can manage non-essential cookies through our cookie settings and your browser. Some cookies are necessary for the site to function and cannot be switched off.
We do not sell your personal data. We share it only as needed to run our service — for example with payment providers, identity-verification and fraud-prevention partners, analytics providers, and regulators or authorities where the law requires. These partners are required to protect your data and use it only for the agreed purpose.
We protect your data using technical and organisational measures, including SSL encryption for information in transit. We keep your information only for as long as necessary to provide our services and to meet our legal and regulatory obligations, after which it is deleted or anonymised.
Subject to applicable law, you have the right to access the personal data we hold about you, to correct inaccurate data, to request its deletion, to restrict or object to certain processing, and to withdraw consent you have given. To exercise any of these rights, contact us using the details on our Contact page and we will respond without undue delay.
Where your data is processed outside your region, we take steps to ensure it remains protected to an appropriate standard. Our services are strictly for adults aged 18 and over, and we do not knowingly collect data from anyone under that age; if we learn that we have, we delete it promptly.
Where data-protection law applies, we rely on one or more lawful bases to process your personal data. We process data to perform our contract with you (for example, to operate your account and process payments), to comply with legal and regulatory obligations (such as licensing, anti-money-laundering and age verification), for our legitimate interests (such as securing our platform, preventing fraud and improving our services), and on the basis of your consent (for example, for certain marketing and non-essential cookies). Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before the withdrawal.
Where you have agreed, or where otherwise permitted by law, we may send you information about promotions, new games and offers by email, SMS or other channels. You can opt out of marketing at any time by using the unsubscribe link in our messages, adjusting your account preferences, or contacting support. Opting out of marketing does not affect service messages that we need to send you about your account, your transactions or important changes to our terms and policies.
We may use automated tools to help detect fraud, verify identity, support responsible gambling and tailor the offers you see. Where any processing produces legal or similarly significant effects and is based solely on automated means, we apply appropriate safeguards in line with applicable law, including, where relevant, the ability to request human involvement. We do not use your data for automated decisions intended to unfairly disadvantage you.
If you have any questions about this policy, or if you wish to exercise your rights, you can reach us through the details on our Contact page. We take your concerns seriously and aim to respond promptly. If you are not satisfied with our response, and where the law provides for it, you may have the right to lodge a complaint with the relevant data-protection supervisory authority in your jurisdiction.
We may update this Privacy Policy to reflect changes in our practices or the law. The current version on our website always applies, and we encourage you to read it from time to time. If you have any questions about how we handle your data, please get in touch through our Contact page.
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